| Nurses always communicated well | 83% | 79% | 78% |
| Doctors always communicated well | 87% | 80% | 81% |
| Patients always received help quickly from hospital staff | 78% | 69% | 67% |
| Patients' pain was always well controlled | 76% | 71% | 71% |
| Staff always explained about medicines before giving them to patients | 66% | 63% | 63% |
| Patients' rooms and bathrooms were always kept clean | 70% | 72% | 71% |
| Area around patients' rooms was always kept quiet at night | 72% | 58% | 60% |
| Patients were definitely given information about what to do during their recovery at home | 91% | 86% | 84% |
| Patients who gave their hospital a rating of 9 or higher on a scale of 0 to 10 | 80% | 71% | 70% |
| Patients would definitely recommend the hospital to friends and family | 79% | 71% | 71% |